The following is a list of frequently asked questions and respective answers concerning our services and the rental management contract. Please feel free to contact us if you need more information.

Q. What is the compensation package for Florida Elite Group?

A. Florida Elite Group (FEG) will receive 25% of gross monthly rental revenue and 35% of gross weekly rental revenue, dependent upon a property’s particular rental restrictions.

Q. Who pays for the departure cleaning?

A. The Guest that rents the unit pays for the departure cleaning and any additional cleaning that is requested or required.

Q. How are resort taxes handled?

A. FEG charges the applicable state, county and city taxes to the guests upon reservation and will in turn pay the taxes to the appropriate parties. You, the owner, are relieved of this responsibility.

Q. What happens if a guest damages an item or takes something with them?

A. FEG holds a security deposit on every guest that makes a reservation. When damages or missing items are discovered upon their departure, the guests are at that time charged. FEG will then handle the replacement or repair of the item.

Q. How does FEG know what is in my unit?

A. Upon signing the contract with FEG, an FEG Customer Service Representative will go to your unit and take an inventory of the items that are in the unit. At this time FEG will make recommendations for any necessary items needed for the rental of your unit. The items that are included in the inventory are only items that are considered to be essential for rental program purposes.

Q. Can I keep personal items in the unit?

A. If your unit has an extra storage closet, you may place a lock on it and use it for personal items. FEG will however in no way be held responsible or liable for any claims of damage or missing items that are left in the closet or unit itself.

Q. What am I, the owner, responsible for?

A. The Owner is responsible to pay all monthly mortgage payments (if any), real estate taxes, liability insurance payments, monthly Condominium fees, and any Condominium assessments when due. Furthermore, the Owner agrees and understands that if the Condominium/Homeowner’s Association is not paid its monthly maintenance fees that the Association may seek to have all monies from the Guest retained. If the Association does retain monies from the Guest, the Owner is still responsible for all fees and costs to FEG.

Q. When are statements/checks sent out?

A. The Net Income checks and statements will be mailed by the 20^th day following the end of each month to the Owner. The statement will set forth the nights the Property was occupied, the nightly rate charged, and itemized deductions, including any charges for Maintenance on the Property.

Q. Are there any upfront costs to become a member of the Florida Elite Group rental program?

A. Owners shall be subject to a one-time non-refundable $250.00 membership fee which this amount is due and payable at the time of execution of the Management Agreement. In addition a one-time non-refundable $250.00 set up charge for the internet interior virtual tour of their Property, which this amount shall be deducted from the first month’s gross income derived from the Property. The Owner shall also provide FEG with the sum of $100.00 which will go to fund a Miscellaneous/Repair Account for the Owners Unit. The Owner is required to maintain a balance of $100.00 in the Miscellaneous/Repair Account. Any estimates or repairs in excess of $100.00 will be given to the Owner, in writing, and if approved, the Owner can either pay the invoice directly, or fund the Miscellaneous/Repair Account with enough funds to pay for said invoice. The Miscellaneous/Repair Account Ledger will be listed on the Owner’s monthly statement.

Q. Who takes care of maintaining the quality of my unit?

A. FEG routinely does an inventory and assessment of the condition of the unit (normally a departure housekeeping function). At this time, repairs, touch-up paint, carpet cleaning, AC filter changes will be scheduled. Every effort is made to eliminate any inconvenience to the guests or the owner.

Q. Who pays for repairs of appliances and other items?

A. The Owner shall provide FEG with the sum of $100.00 which will go to fund a Miscellaneous/Repair Account for the Owners Unit. The Owner is required to maintain a balance of $100.00 in the Miscellaneous/Repair Account. Any estimates or repairs in excess of $100.00 will be given to the Owner, in writing, and if approved, the Owner can either pay the invoice directly, or fund the Miscellaneous/Repair Account with enough funds to pay for said invoice. The Miscellaneous/Repair Account Ledger will be listed on the Owner’s monthly statement.

Q. Who supplies the paper goods such as toilet paper, guest's soaps, cleaning supplies etc.?

A. FEG handles all the purchasing and distribution of all necessary cleaning and guest amenities.

Q. How do I furnish the unit?

A. If you are not decorating the unit yourself or not utilizing a professional decorating service, then FEG can refer local furniture retailers for furniture packages. If you are in need of the amenities package, then Florida Elite Group can provide the package which includes the small wares such as linens, kitchenware, electronics and so on. Typically, rental units are decorated either in a contemporary or a ‘Tommy Bahama look’ tropical style. You can also visit one of our properties to view units that are already decorated for guidance and inspiration.

Q. What else do I need besides the furnishings and amenities?

A. Phone service, cable and Internet access:

Phone: if using BellSouth www.bellsouth.com , then you order the most basic, no-frills, local calls only plan. If Internet phone, via www.vonage.com for example, then the plan includes free local and limited free long distance. This service piggybacks via a router on your Internet service (see below).

Cable: you will need to order expanded basic, via whichever provider is specific to your area. Please contact the Florida Elite Group leasing office specific to your property for your provider’s contact info.

Internet: All new units are required to have DSL or Fast Access Internet service, complete with a wireless router (WIFI). Please contact the Florida Elite Group leasing office specific to your property for your provider’s contact info.

 Liability Insurance: In case of an accident by a guest (none to date) or an incidence of damage, typically by water (it has happened), to another unit owner(s) unit(s), it is strongly recommended that you carry liability insurance in the amount of $300,000.

Q. When furnishing the unit, should I, the owner, purchase extra special decorative items?

A. It is not recommended that the units contain an excessive number or expensive decorative items. In general, it is not recommended to place any items of great monetary or personal value in the units, as these are rental units.

Q. What do I do if I, the owner, want to use the unit or allow a guest to use it?

A. As an owner you may use your unit whenever and as much as you like. You must however follow some guidelines:

1. Make a reservation by e-mail to Monique@flelite.com or Marilyn@flelite.com or call the local Miami office at 305-538-6140. Links to specific property e-mails are at the main page of the Unit Owner Section.

2. Provide as much advance notice as you possibly can. The contracts stipulate that the reservation needs to be made at least sixty (90) days prior to your arrival. This allows us time to move any future reservations and block out the dates for your use. Of course if you are calling within the 90-day period and your unit does not have a reservation or the reservation can be moved you are more that welcome to stay. Every effort will be made to accommodate you. FEG however, does not encourage owners to travel during peak periods as revenue for unit owners and FEG alike will suffer.

3. All owners and guest of owners will be charged a standard departure cleaning fee in order to make the unit ready for the next guest. This fee will be the same regardless of the length of stay and will be appear as a line item deduction on the next monthly net rental statement.

Q. What if I want to use my unit at the last minute but it is occupied?

A. In the event the Owner wishes to use his/her/its Property and the Property is occupied by a Guest, FEG shall perform its best efforts to place the Owner in another property which is similar in size (i.e. bedroom) at a discounted daily rate, and if a similar sized (i.e. bedroom) Property is not available, the Owner shall be given a twenty five percent (25%) discount off the current market daily rate of another Owner’s Property. These discount(s) shall not be effective for any housekeeping, maintenance, or other charges and fees for the use of another Owner’s Property.  

Q. Will FEG keep me informed on the ongoing status of my unit?

A. FEG will not, as common practice, inform owners of the day-to-day status of their units. FEG prefers to dedicate the time, energy, and resources of its employees to the rental and proper management of the units, as well as to provide as much support as we can to our guests. Owners may contact the local leasing office by e-mail or fax.
For any questions with net income statements please use accounting@flelite.com.